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Resume’

Christopher M. Dwinell


Northern Illinois - chris@cdwinell.com

Leader – Information Technology

Leader with 20 years of broad experience in IT Systems. Proven track-record in directing IT processes and solutions to increase productivity and reduce costs. Excellent interpersonal and leadership skills with demonstrated ability to inspire people at all levels and effectively accomplish team mission and goals. Demonstrated experience in leading large teams to deliver IT projects on-time and under-budget. Well-versed in developing and delivering strategic value-add IT services. 

Core Competencies:

  • Demonstrated Leadership Skills
     
  • Demonstrated Integrity
     
  • Fiscally Responsible
     
  • Demonstrated IT Vision and Strategy Skills
     
  • Global Experience Across Industry Lines and Management Levels
     
  •  Project / Program Management

 
  • Demonstrated Skills in Turn-Around Management
     
  • Problem Solving / Troubleshooting
     
  • Systems Design & Implementation
     
  • Solutions Lifecycle Management
     
  • Customer and Account Management
     
  • Coaching and Influencing
     

Professional Experience

Affiliated Computer Systems (ACS)
Director - Human Resource Systems, Schaumburg, IL

(ACS is a $7B leader in IT and Business Process Outsourcing)

2005 – Present

Demonstrated continual professional growth from Manager, Sr. Manager, to Director in 3 years. Promoted from Operations Lead of $39M account to lead HR Information Systems for $55M customer account. Manage a high-performance global team of 150 IT professionals and 9 direct reports. Served as liaison to customer’s management and executive teams for project and operational initiatives. Directed all phases of people development including: compensation planning, talent acquisition, performance reviews, mentoring and training. Continued focus on strategy and excellent customer focus led to $7.5M in new business. Supported clients include: McDonald’s, Motorola, and Havi Global Services.

SELECTED HIGHLIGHTS

Financial Management

  • Managed a $16 million P&L for a Global HR Information Systems support and development organization.
  • Key in driving $7.5 million per year in new business by introducing new and enhanced services to support business needs. 
  • Generated significant costs savings by developing and implementing solutions to maximize performance and effectiveness across multiple service delivery teams.
  • Reduced costs and increased productivity by managing several critical programs to replatform key business applications.
  • Boosted revenues and operating margins by successfully identifying and leading several business-critical programs to rebuild and support growth for business portfolios.

Leadership

  • Led the turn-around of several teams to superior productivity. Results included greater efficiency, higher team morale, greater customer satisfaction.
  • Simplified communications between corporate and executive management team by developing score cards to accurately report critical information essential to operational decision making.
  • Led various global and cross-functional teams to effectively support computers systems and service operations in development, engineering, database services, server administration, and data centers.
  • Led teams to decrease critical system failures, by up to 50%, through proactive management of key IT services that updated the environment, enhanced automation, proper cross-training for critical systems.
  • Led team to achieve goal of 12% decrease in system repair times by executing a “layered monitoring approach” to identify and resolve system issues to avert potential outages.

Technology

  • Reduced costs by increasing use of virtualization for multiple platforms (iSeries - AS/400, UNIX, Windows / Intel).
  • Developed new service capabilities through innovative virtual solutions.
  • Increased reporting and inventory of service assets.

 

Chicago Systems Group (CSG)
Senior Consultant, Chicago, IL

(CSG is a $5M year consulting company that
specializes in local and state government IT solutions)

2004 – 2005


Led project operations to support the design and build-out of technology infrastructures for an IT systems integration and consulting services firm. Developed and implemented enterprise IT strategies and point solutions. Directed IT project plans, schedules, and budgets. Tracked and managed network availability, reliability, capacity, and utilization issues. Key clients include: National Opinion Research Center, Illinois State Toll Highway Authority, and Illinois Department of Employment Security.

SELECTED HIGHLIGHTS

  • Solutions Architect for local government agencies to upgrade basic technology infrastructure.
  • Project Manager for large international client.

 

US Freightways
Manager – Enterprise Architecture, Chicago, IL

(US Freightways was a $2B year transportation company)

2002 – 2004

Provided leadership and support for a transportation corporation with annual revenues exceeding $2.5 billion. Developed metrics and processes for measuring performance. Guided organization in IT security, technical support, eCommerce, human resources, procurement, and finance.

SELECTED HIGHLIGHTS

  • Saved $5M by correcting a business plan for consolidating division’s financial systems to one core Lawson ERP system.
  • Captured operational $1M per year cost savings by negotiating the creation and delivery of solutions with executive management.
  • Developed Shared Services Strategy for corporate IT organization.

 

Computer Science Corporation (CSC)
Principal Consultant / System Architect / Project Manager,
Oak Brook, IL

(CSC is a $6B global company that specializes in IT outsourcing,
 systems integration and management consulting)

1994 – 2002

Promoted in roles of increase responsibility to lead and support IT project team for several client engagements. Reduced hardware/software maintenance costs by $2 million by designing application and technical architecture for PeopleSoft HR/Payroll ERP solution for Fortune 100 client. Delivered $8M Y2K remediation data center on time and within budget. Managed a large team of IT project resources to meet critical client requirements, including deployment of 2000 SAP GUIs for worldwide SAP deployment. Key clients included Cardinal Health, Pfizer, Budget Rent-a-Car, RR Donnelley, First Chicago, and Chicago Board of Trade.

SELECTED HIGHLIGHTS

  • Awarded Staff Consultant of the year plus promotion at CSC for invigorating key $20M program by demonstrating thought-leadership, team-building, and focus on delivery of key client service.
  • Shared Services design and implementations for multiple clients
  • Development of eBusiness strategies.

 

Sears Technology Services/Advantis; Schaumburg, IL

1990 – 1994

Promoted in roles of increasing responsibility, working on multiple teams in the IT organization.

 

Education / Certifications

  • MBA (Information Technology Management), Illinois Institute of Technology –Stuart School of Business, Chicago, IL
  • B.S. in Telecommunications Management, DeVry University, Chicago, IL
  • Certified: Project Management and ITIL Foundations
  • Interests: Piano, Italian language
  • Veteran